Strategy · Experience design

Government Agency.

Simplifying a complex service for citizens across multiple touchpoints.

The problem

What was actually wrong?

We brought clarity to a fragmented service ecosystem and delivered a unified experience that is easier to use and easier to maintain.

We brought clarity to a fragmented service ecosystem and delivered a unified experience that is easier to use and easier to maintain.

The impact
60%Reduction in manual processesn47%|Increase in online usagen$2.1M|Annual cost savings